All orders will be shipped out within 2-3 business days and will arrive within 2-5 additional business days depending on location. Ships from Salt Lake City, UT.
How can I track my order?
Packages will be shipped via USPS, and tracking number will be provided upon shipment. Multiple hats will be shipped in same package.
What if I mess up my shipping address and/or size? Can I change it?
That depends. If you notice before we ship your order, no problem. Just email us as soon as you can and we'll try to take care of it. If your order has already been shipped, we'll still try to take care of it. Just try to be patient as it will all be worth it when your little sidekick is donning a miniature snapback.
What is your refund/exchange policy?
If there's something wrong with your order, return it to us unworn and unwashed within 15 days of delivery and we'll be happy to issue an exchange or refund. Our address:
Jack & Winn Hat Co.
P.O. Box 828
Kaysville, UT 84037
If you receive a defective or damaged product, we'll give you 10% off your next order in addition to the exchange/refund. Sweet.
What size do I get my child?
Still worried? Check out our boy and girl size charts. If you want to measure but don't have a soft measuring tape, use a shoelace and a yardstick. Our suggested sizes, according to age come from the World Health Organization growth charts.
All Jack & Winn hats are snapback and are adjustable in size. Try it on and send it back if it's the wrong fit. Don't overthink it, we've got your back.
Wondering about selling our products? We'd love to partner with you! Send an email to firstname.lastname@example.org and we'll send over our pricing and information.
Opening order minimum of $150. Visa, MasterCard, PayPal or Company Check. Payment terms must be at least 50% prepaid via check or cc, remaining 50% net 30. Orders typically ship within 3 business days via USPS or UPS Ground service. Shipping speed depends on available inventory and may change according to order selection. Complimentary shipping within the US on orders over $600.