3 FOR $55 WITH CODE “3FOR55”

FAQ

Shipping Questions

How fast will my order arrive?
All orders will be shipped out within 1-2 business days and will arrive within 2-5 additional business days depending on location.  Ships from Salt Lake City, UT.  

How can I track my order?
Packages will be shipped via UPS or USPS, and a tracking number will be provided upon shipment. Multiple hats will be shipped in same package.

What if I mess up my shipping address and/or size?  Can I change it?  
That depends.  If you notice before we ship your order, no problem. Just email us as soon as you can and we'll try to take care of it. If your order has already been shipped, we'll still try to take care of it. Just try to be patient as it will all be worth it when your little sidekick is donning a miniature snapback.

What is your refund/exchange policy? 
If there's something wrong with your order, return it to us unworn and unwashed within 15 days of delivery and we'll be happy to issue an exchange or refund.  Our address:

Agile SCS
Jack & Winn Co.
1546 S. 4650 W.
Salt Lake City, UT 84104

If you receive a defective or damaged product, let us know and we'll give you 10% off your next order in addition to the exchange/refund. Sweet.

What size do I get my child?

Snapback hats are super adjustable. Don't overthink it! We were the first to size baby/toddler snapback hats of this kind and we didn't take it lightly. Hours and hours were spent and several tweaks were made to reach that perfect fit. We like to think we're the experts! Our sizes come from the World Health Organization Growth Charts and are accurate according to average size by age. The snaps will accommodate for various head sizes but if there's an issue, send it back! Shoot us an email and we'll even have your exchange boxed and ready to ship the day we receive the return.  

Still worried? Check out our boy and girl size charts.  If you want to measure but don't have a soft measuring tape, use a shoelace and a yardstick. Our suggested sizes, according to age come from the World Health Organization growth charts.  

All Jack & Winn hats are snapback and are adjustable in size. Send it back if it doesn't fit - we've got your back.

Wholesale

Wondering about selling our products? We'd love to partner with you! Send an email to wholesale@jackandwinn.com and we'll send over our pricing and information. 

Wholesale Terms:
Opening order minimum of $250. Visa, MasterCard, PayPal or Company Check. Payment terms must be at least 50% prepaid via check or cc, remaining 50% net 30. Orders typically ship within 3 business days via USPS or UPS Ground service. Shipping speed depends on available inventory and may change according to order selection. Complimentary shipping within the US on orders over $600.

Ask a question via our contact page.